Privacy Policy – Fat Candle Company

Effective Date: 03/18/2024

Fat Candle Company (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us, including through SMS communications.

1. Information We Collect

We may collect the following types of information:

Personal Information

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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely through third-party providers)

Non-Personal Information

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IP address
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Browser type
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Device information
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Pages visited and time spent on the website

2. How We Use Your Information

We use the information we collect to:

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Process and fulfill orders
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Send order confirmations and shipping updates

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Provide customer support
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Improve our website and services
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Communicate important account-related information

3. SMS Communications (A2P Compliance Section)

By providing your phone number and opting in, you consent to receive SMS messages from Fat Candle Company. These messages may include:

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Order confirmations
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Shipping and delivery notifications
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Account-related updates
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Message frequency varies based on your activity.
Message and data rates may apply.

You can opt out at any time by replying:

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STOP to unsubscribe
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HELP for assistance
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Consent is not a condition of purchase.

We do not send promotional or marketing messages through this SMS program unless explicitly stated and separately consented to.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to:

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Process payments
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Ship orders
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Send SMS notifications
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Operate our website
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These providers are required to keep your information secure and use it only for the services they provide.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

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Fulfill orders
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
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7. Your Rights and Choices

You have the right to:

Access or update your personal information

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Request deletion of your data
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Opt out of SMS communications at any time

To exercise these rights, contact us using the information below.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

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Enhance your browsing experience
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Analyze website traffic
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Understand user behavior
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You can adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Services

Our website may use third-party services (such as payment processors and shipping providers). These services have their own privacy policies, and we encourage you to review them.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Fat Candle Company
Email: Sean@FatCandleCompany.com
Address: 3105 Cypress Ct, McHenry, IL 60051
Phone: (815) 861-5168

Make it

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